RFP for IT Services
Cimarron Municipal School District
125 N. Collison Ave.
Cimarron NM 87714
575-376-2445 – Ext. 103
In accordance with the published Request for Proposals and in compliance with specifications, proposals will be received in the Office of the Superintendent of Schools, Cimarron, New Mexico until Thursday, October 4, 2018 - 4:00 p.m. for the services noted below. Bids will be opened on Friday, October 5, 2018 - 10:00 a.m. Note: school officials reserve the right to accept or reject any or all proposals and to determine the reliability and suitability of all proposers and to waive all technicalities. More than one vendor may be selected for the same service due to location and timeliness of service availability. Service providers must be appropriately licensed to provide required service to public schools. A copy of the appropriate license must be attached to the bid form when submitted. The Procurement Code, Sections 13-1-28 through 13-1-199 NMSA 1978, imposes civil and misdemeanor criminal penalties for its violation. In addition, the New Mexico criminal statues impose felony penalties for bribes, gratuities and kickbacks.
Proposals will be taken for the following services and equipment:
- IT Services October 18, 2018 – June 30, 2019
- Proposal Price pro-rated for remaining Fiscal Year
- Proposal Price yearly for proposed two-year extension
Copies of exact specifications and forms can be obtained by contacting the Office of the Superintendent by phone at (575) 376-2445 ext 103 or by fax (575) 376-2442.
Anita Padilla
Administrative Assistant
Cimarron Municipal School
If you have any questions, please call 376-2445 x 103.
Cimarron District Information Technology Comprehensive Support Scope of Work
Overview of IT infrastructure to be supported:
Cimarron Municipal School District has approximately 425 students and 50 employees. The District is divided between Cimarron and Eagle Nest. Cimarron has two separate facilities: one housing the Elementary and Middle School; and one housing the District Admin offices and the High School. Eagle Nest is one Building.
Students use predominantly Chromebooks with the one to one initiative being completed this fall. Students also have access to three computer labs with 15 to 25 Dell PC’s and one multi-media Lab at the HS with 15 iMacs, carts of iPads, mostly Gen2 and Gen3 which are being phased out as they fail. Staff have used a mix of MacBook Pro Laptops, iMacs, PC Desktops, and a few PC Laptops. Teachers will be receiving new Laptops this fall with associated peripherals and adapters. They will be given a choice between new Mac and PC Laptops.
The network infrastructure is comprised of mostly Cisco Meraki equipment; each site has an MX100 Firewall with Advanced Security License and content filtering. The District has 4, MS225-48LPOE switches, with 5 more being purchased to replace their current Extreme Switches in October. They have 9 MR52 access points and 2 MR82 access points. Eagle Nest has 4, MS225-48LPOE switches in MDF, and 8 MR52 access points.
The District uses G-Suite for email, and is transitioning to Google Drive for all document storage. They currently are migrating off of the mapped server shares and drives to new Google Team Drives and personal drives. Google Backup and Sync is used to manage files locally and in the cloud across devices. All apps in G-Suite are utilized for teaching and learning. Cimarron has Microsoft Volume License for Office, Operating Systems, and Servers. Most staff still rely on Office for all external functions, as well as many internal functions. Students in the high school will need access to Office 365.
There are two primary MS Server 2016 Hyper-V host servers, running Two to four VM’s each. They are Running AD/DS, File and Apps, and Printers. There are a few very old legacy servers running some file shares and control apps. The District is in process of migrating remaining functions to the new servers. Backups and Replication are configured across the VPN connection between Cimarron and Eagle Nest. A second Domain controller will need to be built for Cimarron HS building for redundancy/high availability local to the LAN.
The Video Camera System is currently being maintained and upgrade by Baca Valley.
The District is also transitioning to a VOIP phone system with Jive in fall 2018 which will require support.
Cimarron Schools IT needs will be served through a third party Vendor Service Desk format where needs are expressed by authorized End Users to the Vendor through an online Service Portal where needs are prioritized with support of Administration as needed for more time consuming requests, scheduled, escalated, resolved with communication to authorized End User and documentation available to District Administration. Below is a description of Service Desk Services and Objectives.
Service Desk Services Overview and Service Objectives
Service Desk Services are those services and activities required to coordinate and respond to Incidents, Problems, Service Requests made by Administrators, authorized End Users, and Vendor or Third Party technical staff. Vendor will provide the District/School dedicated Service Desk monitored by Vendor staff during business hours. Contract will provide for approximate minimum average of 10 onsite hours and 10 remote hours per week while school is in session to resolve Incidents and Service Requests. Contracted services should include all hours in budget necessary to fulfill the requirements of the Scope of Work. The contract will not be provisioned as a Managed Services Contact. The Service Desk shall provide end-to-end ownership (e.g., logging, tracking, Resolution and reporting) of Service Desk Tickets and Service Requests. Service Desk Tickets and Service Requests can be resolved by Service Desk staff or may need to be referred /escalated to more specialized entities for Resolution, such as Vendor IT support staff, District identified Tech Champion staff or designated Third Parties.
The types of Requests to be handled by the Service Desk include:
Infrastructure Incidents, including:
- Hardware (e.g., desktops, laptops, tablets, servers, VOIP phones)
- Systems Software (i.e., operating systems, utilities)
- Platform support
- Third Party connectivity and interfaces
- Network components and circuits, and Internet connectivity (e.g., WAN, LAN)
- Management, maintenance and upgrades of all servers and VM’s
- Installs, Moves, Adds, Changes and Disposals (IMACDs)
- Support with asset management and inventory control
Applications Incidents and “how to” support, including:
- Commercial office productivity Software (e.g., Google Suite, Google Classroom, Office and Office365, Adobe)
- Third Party applications (e.g., PowerSchool, Edgenuity, TieNet)
- All State Mandated Testing and District approved assessment/educational apps (PARCC, I-ready, SBA, EOC’s, Discovery, Map...)
CIMARRON MUNICIPAL SCHOOLS
125 N COLLISON AVE
CIMARRON, NEW MEXICO 87714
ADDITIONAL INFORMATION
INFORMATION TECHNOLOGY RFP
- Submit by mail in a sealed envelope that specifies IT RFP
- Submit five copies
- Provide Pro-rated Contract Pricing – October 2018 – June 2019
- Provide Contract Pricing for Possible Two (2) Year Extension